When will my order process and ship?

When will my backorder ship?

When will my order arrive?

Will I receive shipment confirmation?

Which carriers do you use?

Can I use a different carrier other than those you list?

Do you deliver to P.O. boxes?

Do you ship internationally?

How can I track my order(s)?Do you ship internationally?

Can I change my shipping address after my order has been placed?

Do you ship on weekends?

When will my order process and ship?

The stock-in order process begins as soon as your online purchase is completed. Your order will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 5 business days after the order is placed (if placed by noon PM Eastern time). Please note that business days are Monday - Friday, excluding U.S. holidays and other previously announced company holidays. You will receive an e-mail notification when your order has shipped. Your credit card will be charged once your purchase is processed.

When will my backorder ship?

In most cases, you can expect delivery within 7 business days after the item is back in stock. Please note that business days are Monday - Friday, excluding U.S. holidays and other previously announced company holidays

When will my order arrive?

After your order leaves our warehouse, delivery times vary according to the location of your shipping address. For standard ground shipments, delivery times are generally 3 - 7 business days. See our shipping policy for more details.

Will I receive shipment confirmation?

You will receive an e-mail notification when your order ships, and multiple shipping confirmation e-mails if items in your order ship at different times. Shipping notifications also include information on how to track your order.

Which carriers do you use?

We use United Parcel Service (UPS) and United States Postal Service (USPS) as our primary carriers. USPS Priority Mail is used for all Military APO/FPO addresses, Puerto Rico and International countries.

Can I use a different carrier other than those you list?

We are currently limited to shipping all orders via UPS or USPS.

Do you deliver to P.O. boxes?

We deliver to P.O. boxes only under very special circumstances. Most orders require a valid street address for shipment.

Do you ship internationally?

In addition to shipping to US states and territories, we also ship to Puerto Rico, Canada and international countries free of US commercial restrictions (including Military APO/FPO addresses and P.O. Boxes).

How can I track my order(s)?Do you ship internationally?

If you provide your email address when placing your order, we'll send you a shipping confirmation once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check the status online 24 hours after the order was placed. You will need to provide your order number and the zip code of your billing address. Click here to track your order.

Can I change my shipping address after my order has been placed?

If your order has not already shipped, you can change the address. Please email or call us at 1-888-SAY-ALOH (Monday-Friday, 10am-4pm Eastern Time) and we will be happy to assist you.

Do you ship on weekends?

We do not ship on weekends. All orders are processed for shipment on business days, Monday through Friday, excluding holidays.