Easy Return Policy: 100% Satisfaction Guaranteed!

If you are not satisfied with an item that you purchased, you may return the item for refund. No questions asked!

To qualify for the refund of the purchase price however, product(s) must arrive at our warehouse within 21 days of the original date of shipment and in the same new condition we shipped it - i.e. unopened, unused, and undamaged merchandise. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged will not be accepted for return and will be returned to the customer at the customer's expense. Artelatinoh.com will be unable to process any refund/exchange after the 21 days has expired, without exception, so please inspect the contents of the package(s) upon delivery to take advantage of our 21-day refund policy.

Please Note: Given the delicate nature of fine paper, all flat paper and papercraft kits are final sale. All original art pieces and clearance items are sold as-is and are considered final sale.

Original shipping and handling and return postage charges will not be refunded.

Defective merchandise will be exchanged if returned within 21 days from the date of shipment. Refunds will not be issued for defective merchandise.

Please allow 15-20 days to process your refund. Banks often take one to two billing periods before refunds appear on your credit card statement. Any refund will be credited back to the same card used to make the original purchase.

To return an order please Contact Us to request a return authorization number and return address.