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shipping policy
 

We Ship Almost Everywhere!

We will be glad to ship your order to any US state and territories, Canada and International countries free of US commercial restrictions (including Military APO/FPO addresses and P.O. Boxes).

Shipping Method

Shipping charges are based on the total value of your order, the shipping destination and the method of shipping you select. We use United States Postal Service (USPS) and United Parcel Service (UPS) as our primary carriers. USPS Priority Mail is used for all Military APO/FPO addresses, Puerto Rico and International countries.

Shipping & Handling Charges and Delivery Time

Our shipping and handling charges cover the expenses of processing your order, handling and packing the products you purchase, delivering them to the carrier, as well as related overhead and other items. Shipping & handling charges are for each address.

Continental United States

Order Value in US$ Standard Shipping & Handling in US$ Fast* Shipping & Handling in US$ Rush* Shipping & Handling in US$
  [Estimated
delivery time:
3-7 business days]
[guaranteed
Delivery Time:
3-4 business days]
[guaranteed
Delivery Time:
2-3 business days]
1 - 19 5.95 9.95 17.95
20 - 49 8.95 13.95 23.95
50 - 99 12.95 17.95 28.95
100 - 149 15.95 23.95 31.95
150 - 200 19.95 26.95 34.95
200+ 26.95 42.95 46.95
*Available for shipping within continental U.S. only.

Military APO/FPO Addresses and P.O. Boxes,
Hawaii, Alaska and Puerto Rico
(U.S. Territories):

Order Value in US$ Standard* Shipping & Handling in US$
1 - 49 15.95
50 - 99 19.95
100 - 149 24.95
150 - 200 27.95
200+ 34.95
*Please allow an average of one to three weeks for delivery of your package to Hawaii, Alaska and Puerto Rico, and six weeks to Military APO/FPO addresses and P.O. boxes.

Canada and Mexico:

Order Value in US$ Standard* Shipping & Handling in US$
1 - 49 17.95
50 - 99 21.95
100 - 149 26.95
150 - 200 29.95
200+ 36.95
*Please allow an average of one to three weeks for delivery of your package to Canada, and six weeks to Mexico. Sometimes, local custom authorities will require an additional one to two weeks for inspection and for processing paperwork.

International:

Order Value in US$ Standard* Shipping & Handling in US$
1 - 49 23.95
50 - 99 34.95
100 - 149 41.95
150 - 200 49.95
200+ 59.95
*Please allow an average of six weeks for delivery of your package internationally. Sometimes, local custom authorities will require an additional one to two weeks for inspection and for processing paperwork.

International Taxes, Custom Charges and Duty Fees

International shipments (including those to Canada) are often subject to Customs Charges, Duty Fees and International Taxes, including Value Added Tax (VAT). Because we have no control over what a country will charge, it is the receiver's responsibility to pay all Taxes, Custom Charges and Duty Fees. In some countries these charges can be anywhere between 10-50% of the price of the goods that you've purchased. IF YOU REFUSE THE ITEMS AT THE TIME OF DELIVERY BECAUSE YOU DON'T WANT TO PAY THE TAX, YOU WILL STILL BE CHARGED FOR OUR SHIPPING CHARGES, THE CUSTOM CHARGES AND THE RETURN SHIPPING CHARGES.

Sales Taxes

artelatinoh.com does not charge for sales taxes, except that all orders shipped within the state of Georgia, will be charge sales tax charge corresponding to the county of delivery.

Currency of Sale

All of our prices are in US Dollars and we sell in US Dollars only. We will bill your credit card in US Dollars. If applicable, your bank may convert the purchase amount into your local currency at the current official exchange rate. Some credit card companies may charge a convenience fee for this service.

Payment Options

We accept Visa, MasterCard, American Express and Discover cards. We also accept Paypal payment option. To be able to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.

Pre-Order and Backorder Items

We make every attempt to have all items in stock at all times, but occasionally, we may list inventory as pre-order or backorder, indicating that the item is not in stock. When possible, we will post expected ship dates.

Incorrect or incomplete shipping address

If you enter an incomplete or incorrect shipping address you may be charged $12.00 address correction fee, in addition to applicable additional shipping charges.

Order Confirmation

You will receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.

Shipping Confirmation

You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. For orders with a delivery inside the United States, the shipping notification will include information on how to track your order.

Order Processing

The order process begins as soon as your online purchase is completed. Your purchase will be processed once payment has been received. Most orders will be processed within 5 business days after the order is placed.

Order Tracking

For orders with delivery inside the United States, an "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time. We do not supply tracking information for international destinations.

Risk of Loss

Delivery terms for all orders placed at artelatinoh.com are Freight On Board (FOB). from our place of shipment. We guaranteed packages are handled to the shipping carrier. From there, however, we are not able to take responsibility for the delivery or damage of the shipment to you.

 
   

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